Apply: Customer Service Support Proposal

Purpose of AssignmentIn this assignment, you to develop your skills using Microsoft® Word to address a business case.Assignment StepsResources:Microsoft® Office Help and TrainingOther tutorials available onlineRead the following scenario:You have been asked to write a business proposal for a client in the hope of setting up a 3-year customer service contract in support of a new application they are launching this month. Support services will include technical problem solving and answering questions on the use of the application.Write a minimum 1,050-word research summary using Microsoft® Word in which you communicate the details of your business proposal to the project team. Include the following components in your research summary:A Microsoft® Word business template of your choiceA description of the client’s needs includingHours of operationNumber of calls that will need to be takenReporting needsProposed solution to client’s needsPricingTime of support operationAdvantages of using your serviceWhat support avenues you will provide (live chat, phone, web)Research through citations and references using the Word reference tool to insert them into the paperAn inserted image supporting your recommendationA built-in style appropriate for a business documentA bulleted or numbered listA proofing review using Spelling & Grammar checkSubmit your final summary in the following file formats: DOCX, PDF, HTML, and TXT file. This will acquaint you with differences between file formats and why these different file formats may be useful.Cite a minimum of three references.Format your assignment according to APA guidelines.

 

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